Our CMS is designed to simplify and enhance your complaint management process, ensuring efficiency, compliance, and improved customer satisfaction. With a range of powerful features, CMS helps you stay organized and proactive, making complaint resolution faster and smoother.
As customers, we've all witnessed the "Not again" phenomenon where information previously submitted is repeatedly asked. Or when as customers we're spammed by completely irrelevant emails. In a hyper-competitive world, the end cost to companies is the loss of a customer.
Companies also have the wrong notion that they have limited customer information. The simple reality is that over the years companies have invested more and more in various pieces of automation software. But what has gone unnoticed is the need for a single universal interpreter that is able to synthesize information across disparate sources.
The need for a customer data platform to deliver a personalised customer experience is getting greater each passing day.
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Customise your dashboard to suit your specific needs, providing a clear overview and quick insights into your complaint management process.
Simplify the way complaints and queries are logged. Track Turnaround Time (TAT) efficiently to ensure timely resolutions.
Get comprehensive analytics on TAT performance and Average Resolution Time (ATR) to identify trends and improve overall processes.
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Generate reports tailored to the SCORES portal requirements, ensuring smooth compliance with ease.
Never miss a deadline with automated reminders and notifications, helping you stay on top of every complaint.
Ensure full compliance with SEBI guidelines in all reports, keeping your operations regulatory-ready.
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