| IT SERVICES : GLOBAL APPLICATION MANAGEMENT |
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Over the years, organizations have invested top dollars in building applications to meet the burgeoning demands and changes to their business processes. It has been
estimated that 70% of a typical IT budget is earmarked in the maintenance and continued
support of these applications. With the emergence of new and improved technologies
and the need to embrace these technological advantages, internal IT departments
of these organizations are grappling with the situation of effective and efficient
allocation of their resources to maintain these applications. |
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By strategically outsourcing your application maintenance and continuity activities,
you are better placed in deriving the following benefits: |
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Optimally utilize your internal IT resources in planning, building and improving
the organization's business processes. |
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Improve on the quality of service by focusing on tracking & actionable on the
service levels (SLAs) and not on managing your limited resources. |
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Migrate onto emerging technologies, thus enabling you faster time to deliver solutions
to business problems. |
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Reduce on your total cost of ownership on maintenance overheads. |
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Our services |
INFOMATICS can be your trusted partner in managing your application maintenance
and continuity for your globally deployed applications.
Our approach in managing these applications is 4 pronged: |
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Manage your Helpdesk activities. |
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Provide Application Continuity via performance enhancements & Change Requests. |
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Provide Corrective Maintenance and |
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Be proactive towards Preventive Maintenance. |
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iSymphony |
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To keep you in complete control of your outsourced application maintenance activities,
INFOMATICS provides you with the best in class online tools and frameworks to enable
tracking of ongoing support and maintenance activities on a real time basis. |
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i-Symphony, our proprietary tool enables you to track, monitor, escalate and
measure the services provisioned under the Service Level Agreements. You will be
in complete control with a higher level of transparency in all activities related
to our application support services. |
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To know more about i-Symphony, write to us on the following email address, solutions@infomatics.co.in |
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